Our ADA/Paratransit Services

Designed and tailored for persons who are unable to access our fixed route service independently and safely due to physical or mental disabilities.

Download our ADA Paratransit Guide for helpful information about accessible transportation services, scheduling tips and rider resources. ADA Paratransit Guide

ADA/Paratransit Information

Pee Dee Regional Transportation Authority (PDRTA) is an Americans with Disabilities Act paratransit service provided for individuals who, because of their disabilities, are unable to use PDRTA's fixed route bus and trolley service. This does not include disabilities that only make the use of accessible transit service difficult or inconvenient. PDRTA provides comparable service to the regular fixed route bus and trolley in terms of shared rides, origin-to-destination pickup, service area, and hours and days of service.

FAQ

ADA & Complimentary Paratransit Questions?

  • This is a service for eligible persons who cannot use the fixed-route bus system and live up to 3/4 of a mile on either side of a transit route.

  • PDRTA’s Paratransit Program is a curb to curb, shared ride, transportation service. Advanced reservations are required. The service is available to anyone pre-qualified (and certified by a medical professional) on the basis of having a physical or mental disability, whether short-term or permanent.
    Passengers requiring extra help to get to the door may request a modification of this policy when scheduling their trips. In such cases, the driver will provide additional assistance on a door-to-door basis.
    NOTE: Please note that our drivers are not permitted to enter the residence and must be within sight of the bus at all times.
    Any persons who are currently ADA certified or qualified for the PDRTA Paratransit are eligible to ride all fixed routes at no cost, with proper identification

  • PDRTA's Complimentary Paratransit Services are available in all counties that possess a fixed route. These service areas include:Florence County, Darlington County, Chesterfield County, Marlboro County, Dillon County

  • Individuals who cannot safely board, ride or get to or from a regular public transit bus because of a disability may be eligible under the Americans with Disabilities Act (ADA).
    Individuals must complete PDRTA's ADA Application and live within 3/4 mile on either side of a PDRTA fixed route.

  • You can travel to the same destinations available within ¾ mile of our Fixed Route Service.

  • To qualify, applicants must have a professional's certification identifying the short-term or permanent disability of the individual. Pick-up and drop-off destinations must be within a ¾ mile radius of a PDRTA fixed route. You can download our application here to get started.
    NOTE: PDRTA reserves the right to verify any applicant’s status with a health care professional.

  • PDRTA will honor exterior service area ADA approvals for 30 days. A PDRTA ADA Applicant process must be completed within those 30 days.

See if you qualify today.

If you have any additional questions, please don't hesitate to give us a call or fill out our contact form.

Making Reservations

Reservations are taken daily from 6 AM to 5 PM by calling 843-665-2227 (Ext. 2) and must be made the day before your desired travel. To ensure the most efficient scheduling, pick-up times may be discussed while making the reservation. Late Trip Requests may be honored by a member of PDRTA's Operations Management Team. 

What to Bring With You…

Please have the following items with you when making your reservation.

    Name

    Address

    Phone Number

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    Pick Up Location & Address

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    Drop Off Location & Address

    Appointment Time

    Mobility Needs/Requirements such as a wheelchair, crutches, etc.

    Accompanying passengers if necessary

Cancellations and No-Shows

Occasionally, there may be a need to cancel a ride. Please be considerate of others and make any cancellations as soon as possible or at least two (2) hours prior to pick-up time.
All cancellations should be directed to (843) 665-2227 Ext. 2.
NOTE: Please be advised that PDRTA reserves the right to suspend or deny service to anyone who has excessive cancellations or no shows.

ADA Customer Comment/Complaint Form

NOTE: All personal details remain confidential.
Thank you for taking the time to share your experience aboard PDRTA. Your input is valuable and helps us improve the quality of our services. We offer our Customer Complaint Form in both English and Spanish. You can download the appropriate version below and submit it by mail or email using the contact information provided on the form or you can fill out the digital form by clicking the button below.
Download Customer Complaint Form – English
Download Customer Complaint Form – Spanish
Download PDRTA Grievance Procedure – English
Download PDRTA Grievance Procedure – Spanish
All reports are reviewed by our Human Resources Manager and Safety & Training Manager and will receive appropriate follow-up by our management team.
If you prefer to contact us directly, you may call (843) 519-0884 or email gro.atrdp%40noxida.

Leave Us Feedback

You can download the form above or fill out our digital form by clicking on the button below. We appreciate you taking the time to fill this out! Your input is valuable to us and helps us improve the quality of our services.

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