PDRTA | Our ADA/Paratransit Service

Our ADA/Paratransit Services

Designed and tailored for persons who are unable to access our fixed route service independently and safely due to physical or mental disabilities.

Download our ADA Paratransit Guide for helpful information about accessible transportation services, scheduling tips and rider resources. ADA Paratransit Guide

FAQ

ADA & Complimentary Paratransit Questions?

What is ADA Complementary Paratransit Service?
This is a service for eligible persons who cannot use the fixed-route bus system and live up to 3/4 of a mile on either side of a transit route.
How does PDRTA Paratransit Program work?
PDRTA’s Paratransit Program is a curb to curb, shared ride, transportation service. Advanced reservations are required. The service is available to anyone pre-qualified (and certified by a medical professional) on the basis of having a physical or mental disability, whether short-term or permanent.
Passengers requiring extra help to get to the door may request a modification of this policy when scheduling their trips. In such cases, the driver will provide additional assistance on a door-to-door basis.
NOTE: Please note that our drivers are not permitted to enter the residence and must be within sight of the bus at all times.
Any persons who are currently ADA certified or qualified for the PDRTA Paratransit are eligible to ride all fixed routes at no cost, with proper identification
What Service areas are eligible for PDRTA's Paratransit Services?
PDRTA's Complimentary Paratransit Services are available in all counties that possess a fixed route. These service areas include:Florence County, Darlington County, Chesterfield County, Marlboro County, Dillon County
Who qualifies for PDRTA's Paratransit Program?
Individuals who cannot safely board, ride or get to or from a regular public transit bus because of a disability may be eligible under the Americans with Disabilities Act (ADA).
Individuals must complete PDRTA's ADA Application and live within 3/4 mile on either side of a PDRTA fixed route.
Where can I go?
You can travel to the same destinations available within ¾ mile of our Fixed Route Service.
How do I get an eligibility application?
To qualify, applicants must have a professional's certification identifying the short-term or permanent disability of the individual. Pick-up and drop-off destinations must be within a ¾ mile radius of a PDRTA fixed route. You can download our application here to get started.
NOTE: PDRTA reserves the right to verify any applicant’s status with a health care professional.
What are the fares?
Click here or scroll down to the next section. We've broken out the different options and pricing below.
Are you visiting our service area and ADA eligible in another area?
PDRTA will honor exterior service area ADA approvals for 30 days. A PDRTA ADA Applicant process must be completed within those 30 days.

See if you qualify today.

If you have any additional questions, please don't hesitate to give us a call or fill out our contact form.

APPLY NOW

TYPE
FLORENCE

TYPE
TYPE

FLORENCE
FLORENCE

One-way Fare
$3.00

TYPE
One-way Fare

FLORENCE
$3.00

Personal Care Attendant (PCA)
No Charge

TYPE
Personal Care Attendant (PCA)

FLORENCE
No Charge

Children under age of 2
No Charge

TYPE
Children under age of 2

FLORENCE
No Charge

Escorts - One Way Fare
$3.00

TYPE
Escorts - One Way Fare

FLORENCE
$3.00

Purchasing your fare cards couldn't be easier…

We now offer online methods to make your ride that much smoother. Shipping and handling on all fare card purchases is free. Fare cards will be sent within 1 business day of accepted payment.

Ready to Get Started?

We now offer the ability to purchase your fare cards online through PayPal.

PURCHASE

Name

Address

Phone Number

Pick Up Location & Address

Drop Off Location & Address

Appointment Time

Mobility Needs & Requirements such as a wheelchair, crutches, etc.

Accompanying passengers if necessary

CANCELLATIONS AND NO-SHOWS

Occasionally, there may be a need to cancel a ride. Please be considerate of others and make any cancellations as soon as possible or at least two (2) hours prior to pick-up time.
All cancellations should be directed to (843) 665-2227 Ext. 2.
NOTE: Please be advised that PDRTA reserves the right to suspend or deny service to anyone who has excessive cancellations or no shows.

PLEASE NOTE: ALL PERSONAL DETAILS REMAIN CONFIDENTIAL
Thank you for taking the time to share your experience aboard PDRTA. Your input is valuable and helps us improve the quality of our services.We offer our Customer Complaint Form in both English and Spanish. You can download the appropriate version below and submit it by mail or email using the contact information provided on the form.
Download Customer Complaint Form – English
Download Customer Complaint Form – Spanish
All reports are reviewed by our Human Resources Manager and Safety & Training Manager and will receive appropriate follow-up by our management team.If you prefer to contact us directly, you may call (843) 519-0884 or email gro.atrdp%40noxida.

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Making Reservations

CUSTOMER COMMENT/COMPLAINT FORM – ADA