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Riding ADA/Paratransit
Riders traveling in the trolley route service area during trolley hours may ride PDRTA at no charge.
The cost for a trip is $3.00 each way. Trips involving multiple stops will incur an additional charge. Trips can be paid for on the bus with cash or check. Please note that you will need to have exact fare ready for each ride; for the safety of PDRTA drivers, PDRTA cannot make change for cash payments on the vehicle. If you want to avoid handling cash, you can add money to an account associated with your client profile ahead of your trip. If you wish to add funds by debit or credit card by phone, please call the office. Otherwise, you can give cash or check directly to the driver that picks you up and PDRTA will update the account in real-time.
Pickup & Drop Off
You may expect to be picked up within a 30-minute "window" of your scheduled pickup time. You should be ready to board the vehicle at the beginning of your "Pickup Window," which is 15 minutes before and 15 minutes after your pickup time.
A paratransit vehicle arriving any time within the pickup window will wait up to five (5) minutes for the passenger. It is important to remember that buses arriving within 15 minutes before or 15 minutes after the scheduled pickup time are considered on time and within the time window. Should a vehicle arrive early (before the 30 minute pickup window), you are not required to board until 15 minutes before the scheduled time (at the beginning of the pickup window).
You will not be considered a "no-show" if you refuse a ride that arrives later than the 30-minute window.
Boarding with a Mobility Device
All vehicles are equipped with passenger lifts or ramps that meet ADA specifications. If you need the lift or ramp to board a vehicle, please let the driver know and they will assist you; all drivers are trained to operate accessibility equipment.
All vehicles are equipped with passenger lifts or ramps that meet ADA specifications. If you need the lift or ramp to board a vehicle, please let the driver know and they will assist you; all drivers are trained to operate accessibility equipment.
Individuals using wheelchairs shall be transported by PDRTA vehicles as long as:
● The wheelchair or mobility device fits within the dimensions of the lift or ramp. ● The wheelchair and occupant combined weight does not exceed the lift and ramp weight capacities specified by the manufacturer.
Mobility devices that exceed these standards may not be transported.
If needed, you may also board the vehicle while standing on the lift.
For your safety, please make sure your wheelchair or other mobility device is maintained in accordance with manufacturer’s specifications.
Transporting Packages
Because the vehicle will be shared, riders should limit their parcels to one armload or the equivalent of two grocery bags. Packages must be transported on your lap or under the seat. Drivers must adhere to a schedule and can not assist with packages. For the safety of all riders, you may not transport car batteries, explosives, acids, flammable liquids, or other hazardous materials.
Transporting Life-Support Equipment
You may bring a respirator, portable oxygen, and/or other life-support equipment as long as it does not violate laws or rules related to transportation of hazardous materials and will fit in the paratransit vehicle.
Transporting Children
ADA-eligible children must pay the full fare. Children traveling as companions must pay the full fare. ADA-certified children ages thirteen and over may travel without an accompanying adult only if it can be demonstrated they would be able, if not prevented by their disability, to use public transportation independently. Children ages four and under or children under 40 pounds must be secured in a child safety seat provided by an accompanying adult. Passengers must provide the child safety seat.
Transporting Animals
You may travel with a service animal such as a guide dog, signal dog, or other animal individually trained to perform tasks for an individual with a disability. No special pass, certification, harness, or enclosure is required to bring a service animal onboard. You should tell the dispatcher when you reserve your trip that you will be traveling with a service animal.
Pets and other non-service animals may be transported in an enclosed animal carrier. The animal carrier must not exceed 19”x13”x9” in size, have ventilation on 2 or more sides, and be leak- and escape-proof. Animals must be able to stand up, turn around, and lie down in their carrier.
Out-of-Area Visitor Riding Privileges
PDRTA can provide 21 days of service, in a 365-day window, for ADA-certified persons with disabilities who are visiting from outside the Florence, SC area. Call (843) 665-2227 for further information.