Appeals

If you are not in agreement with a decision made by PDRTA regarding eligibility or a suspension, you should contact the PDRTA Director of Operations for an administrative hearing. If you still are dissatisfied after an informal hearing, you can file a written appeal with the HR Director. An appointed panel of transportation officials, medical/disability professionals, and rider representatives (two ADA Committee members) will review the circumstances of your suspension.
The appeals process will be carried out in accordance with ADA regulations.

Steps in the appeals process are:

● Appeals must be filed within 60 days of a denial of eligibility or a decision to suspend service.● Appeals must be filed in writing or on audio cassette; accommodations will be made for persons unable to do so.● You may ride the service until your eligibility/suspension appeal is heard.● A decision will be made within 30 days and rendered in writing.