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Scheduling a Ride
Getting Started
You must call (843) 665-2227, Option 2 to make a reservation. The dispatch booth is open 8:00 a.m. to 5:00 p.m. Monday through Friday for trip arrangements. Reservations must be made at least one day in advance. Scheduling is done on a first-come, first-served basis. When calling to reserve a ride, have the following information ready:
● Your first and last name.● ID card number.● Date when you want to travel.● Pickup address: number, street, apartment number.● Your requested pickup or drop off time.● Your requested return time if you want a round trip.● Where you want to go: number, street, suite number.● If you will be bringing a service animal.● If you will be accompanied by a personal care attendant (PCA) and/or companion (including children).● Any other information the driver should know to assist with your travel needs.
Companions & Personal Care Assistants (PCAs)
As a certified rider, you may arrange to bring one companion along on each ride for the same fare that you will pay. You may add extra fare-paying companions to your trip only on a space available basis.
A Personal Care Assistant (PCA) is someone whose assistance you must have in order to take your trip on paratransit. As a certified rider needing assistance, the PCA may ride with you at no charge. Your PCA and companion may both ride with you on the same trip. When making reservations for your ride, please tell the dispatcher if a companion or Personal Care Assistant will be riding with you.
Cancellations
To cancel trips, call the reservation line and speak to the dispatcher. Cancellations can be left on voice mail 24 hours a day. Please remember to cancel trips you cannot use as soon as possible or at least two hours before your pickup times. This will help free up space for others to ride and keep program costs down.
No-Show Definition
You will be considered a "no-show" if you:
● Reserve a ride but do not meet the vehicle within five (5) minutes of its arrival.● Call to cancel a trip less than two hours before the scheduled pickup time.
Note: If a passenger cannot use a scheduled trip but pays the fare for that trip at the scheduled pickup time, the trip will be counted as a "Canceled with Pay" and will not be counted as a "No Show."