Responsibilities for Drivers & Riders

Drivers

Drivers are to adhere to the same standards of common courtesy and personal hygiene as those required of the riders.
● Treat riders with courtesy.● Be uniformed with a visible nametag.● Stay within the "line-of-sight" of their vehicle. ● Maintain the assigned service schedule for the convenience of all riders.● If requested, assist riders when entering and leaving the vehicle.
Drivers are Not Permitted to:
● Accept tips or gratuities● Carry riders or wheelchairs up or down steps● Enter a rider's residence or other buildings● Lift or carry riders● Load or unload packages or groceries● Perform any personal care assistance for riders, including but not limited to, assisting riders to dress

Riders

● Read carefully and understand all sections of the ADA Paratransit Guide.● Make reservations at least 1 or more days in advance.● Be ready at pickup location and be on time.● Call to inquire if the vehicle has not arrived by the end of the 30-minute "window".● Call to cancel unneeded rides as soon as possible; avoid "no-shows".● Pay the correct fare in cash, checks, or tickets (drivers do not make change).● Wear seat belts.● Avoid distracting the driver or annoying other passengers with inappropriate behavior.● Maintain wheelchair or other mobility device in a safe condition according to manufacturer's specifications.● Expect "shared-ride" service; others may be picked up after or dropped off before you reach your destination.● Maintain acceptable standards of hygiene.● No eating, drinking or smoking on board.● No riding while under the influence of alcohol or illegal drugs.● No littering in the vehicle.● No radio, cassette tape players, compact disc players, or other sound-generating equipment are to be played aboard the vehicle (headphones are permissible).