Our ADA/Paratransit Services

Designed and tailored for persons who are unable to access our fixed route service independently and safely due to physical or mental disabilities.

FAQ

ADA & Complimentary Paratransit Questions?

  • What is ADA Complementary Paratransit Service?

    This is a service for eligible persons who cannot use the fixed-route bus system and live up to 3/4 of a mile on either side of a transit route.

  • How does PDRTA Paratransit Program work?

    PDRTA’s Paratransit Program is a curb to curb, shared ride, transportation service. Advanced reservations are required. The service is available to anyone pre-qualified (and certified by a medical professional) on the basis of having a physical or mental disability, whether short-term or permanent.
    Passengers requiring extra help to get to the door may request a modification of this policy when scheduling their trips. In such cases, the driver will provide additional assistance on a door-to-door basis.
    ** Please note that our drivers are not permitted to enter the residence and must be within sight of the bus at all times.
    Any persons who are currently ADA certified or qualified for the PDRTA Paratransit are eligible to ride all fixed routes at no cost, with proper identification

  • What Service areas are eligible for PDRTA's Paratransit Services?

    PDRTA's Complimentary Paratransit Services are available in all counties that possess a fixed route. These service areas include:**Florence County**Darlington County**Chesterfield County**Marlboro County**Dillon County

  • Who qualifies for PDRTA's Paratransit Program?

    Individuals who cannot safely board, ride or get to or from a regular public transit bus because of a disability may be eligible under the Americans with Disabilities Act (ADA).
    Individuals must complete PDRTA's ADA Application and live within 3/4 mile on either side of a PDRTA fixed route.

  • Where can I go?

    You can travel to the same destinations available within ¾ mile of our Fixed Route Service.

  • How do I get an eligibility application?

    To qualify, applicants must have a professional's certification identifying the short-term or permanent disability of the individual. Pick-up and drop-off destinations must be within a ¾ mile radius of a PDRTA fixed route. You can download our application here to get started.
    NOTE: PDRTA reserves the right to verify any applicant’s status with a health care professional.

  • What are the fares?

    Click here or scroll down to the next section. We've broken out the different options and pricing below.

  • Are you visiting our service area and ADA eligible in another area?

    PDRTA will honor exterior service area ADA approvals for 30 days. A PDRTA ADA Applicant process must be completed within those 30 days.

See if you qualify today.

If you have any additional questions, please don't hesitate to give us a call or fill out our contact form.

Paratransit Fare Pricing

Here is a list of fares for our ADA/Paratransit Services


    • FLORENCE



    • FLORENCE

    • FLORENCE

    • One-way Fare

    • $3.00


    • One-way Fare

    • FLORENCE

    • $3.00

    • Personal Care Attendant (PCA)

    • No Charge


    • Personal Care Attendant (PCA)

    • FLORENCE

    • No Charge

    • Children under age of 2

    • No Charge


    • Children under age of 2

    • FLORENCE

    • No Charge

    • Escorts - One Way Fare

    • $3.00


    • Escorts - One Way Fare

    • FLORENCE

    • $3.00

NOTE: All other counties besides Florence are free of charge.

Purchasing your fare cards couldn't be easier…

We now offer online methods to make your ride that much smoother. Shipping and handling on all fare card purchases is free. Fare cards will be sent within 1 business day of accepted payment.

Ready to Get Started?

We now offer the ability to purchase your fare cards online through PayPal.

Making Reservations

Reservations are taken daily from 6 AM to 5:00 PM by calling 843-665-2227 Ext. 2 and must be made the day before your desired travel. To insure the most efficient scheduling, pick-up times may be discussed while making the reservation.
Late Trip Requests may be honored by a member of PDRTA's Operations Management Team. 

Please have the following information ready when making your reservation:

    Name
    Address
    Phone Number
    Pick Up Location & Address
    Drop Off Location & Address
    Appointment Time
    Mobility Needs & Requirements such as a wheelchair, crutches, etc.
    Accompanying passengers if necessary

CANCELLATIONS AND NO-SHOWS

Occasionally, there may be a need to cancel a ride. Please be considerate of others and make any cancellations as soon as possible or at least two (2) hours prior to pick-up time.
All cancellations should be directed to (843) 665-2227 Ext. 2.
**Please be advised that PDRTA reserves the right to suspend or deny service to anyone who has excessive cancellations or no shows.**

CUSTOMER COMMENT/COMPLAINT FORM – ADA

All personal details remain CONFIDENTIAL
Thank you for taking the time to share you experience aboard PDRTA. Your input helps us provide better service.Download your complaint form HERE and submit it via mail or email to the addresses listed on the form. Your report will be reviewed by both our Human Resources Manager and our Safety & Training Manager and givenappropriate management follow-up. To contact us directly you may call 843-519-0884 or email .gro.atrdp%40noxida

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